Refund & Cancellation Policy

This policy explains how cancellations and refunds work for TourBrain subscriptions provided by HashTrix Technologies Private Limited.

1. Free trial

New accounts get a 14-day free trial. No payment is taken during the trial, so no refund is applicable. To keep using TourBrain after the trial, choose a paid plan. If no plan is chosen, access continues for a 3-day grace period and is then paused until a plan is paid for. Your data is retained while access is paused.

2. Paid plans

TourBrain is offered on paid plans only. There is no free plan.

3. Cancellation

• You can cancel a paid subscription at any time from your account settings.
• On cancellation, your plan remains active until the end of the period you have paid for; it is not auto-renewed thereafter.
• After that period ends (and a 3-day grace period), access is paused until you subscribe again. Your data is retained.

4. Refunds

• Monthly plans are non-refundable for the current period once charged; you simply won't be billed again after you cancel.
• For annual plans, you may request a pro-rata refund of the unused full months within 7 days of a renewal charge.
• If you were charged in error or experienced a qualifying service failure, contact us and we'll make it right.

5. How to request

Email info@hashtrix.in from your registered address with your agency name and invoice reference. Approved refunds are processed to the original payment method, typically within 5–7 business days.

Note: this policy covers TourBrain software subscriptions only. It does not affect any travel-product refunds between you and your own customers, which you manage within TourBrain.